We help you record and manage process knowledge so you can more easily:

• Train and cross-train in standard operating procedures
• Retain job-specific know-how amidst turnover
• Create functional “playbooks” to enable team collaboration
• Improve consistency in employee expectations and customer experiences
• Support legal, safety, regulatory or compliance requirements

Working together with our BPI experts not only documents your business’s processes, but also reveals opportunities for future operational improvements.

If you need to improve specific business processes, then focused BPI can help:

• Remove waste to improve efficiency
• Reduce defects to improve quality
• Relieve variation to improve predictability
• Optimize workflows to decrease operational costs and processing times
• Implement prioritized action plans to deliver value to your customers

Backed by deep knowledge in Lean, Six Sigma and other BPI methods, we help you build capability, capacity and confidence in your journey toward Operational Excellence.

If you want to improve your business’s operations on a continuing basis, our BPI experts can:

• Assess your business’s process maturity and develop plans to evolve it
• Build your employees’ process problem-solving skills and process improvement mindsets
• Provide training and advisory services to stand up your Continuous Improvement Program
• Establish a Center of Process Excellence to support your business’s continuous improvement efforts

Together, we’ll align leadership, establish best practices, implement solutions, manage change and more.